FAA30080081: (FAA30080081) Delivering Customership
| FAA30080081 | Active | ||
| (FAA30080081) Delivering Customership | |||
| COURSE | 2021-04-26 | ||
| This two-day course will examine the customer service process. It will teach each participant ways to impact the customer with higher quality service. This course will focus on shifting the customer from complainer to word-of-mouth advertiser. Participants will learn how to handle agitated customers in a quality manner and how to reduce potential problems. They will learn techniques that communicate a caring attitude, as well as change customers perceptions of the service they are receiving. This course will present best practices in customer service companies. | |||
| AIT-1 | AIT-1 | ||
| WBT | 16.0 | ||
| 30 | |||
| Prerequisites | |||
