FAA30080022: (30080022) 2009-10 OSU: Quality Customer Service - Through Motivation and Effective Communication
| FAA30080022 | Cancelled | ||
| (30080022) 2009-10 OSU: Quality Customer Service - Through Motivation and Effective Communication | |||
| COURSE | 2009-09-11 | ||
| Enhance awareness of good customer relations principles and techniques. Identify barriers to good customer relations and learn techniques for reconciling and successfully preventing difficult situations. This item provides 7 hours of credit toward FAAs continuing management education (CME) requirement for managers. | |||
| AMC-1 | AMC-1 | ||
| ILT | 7.0 | ||
| Prerequisites | |||
