FAA30202497: (30202497) Mediation Skills for the Workplace - 40 Hours
| FAA30202497 | Active | ||
| (30202497) Mediation Skills for the Workplace - 40 Hours | |||
| WORKSHOP | 2016-06-29 | ||
| This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues. Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving. Topics: Understanding negotiations in the mediation Introduction to mediation fundamentals: protocols, caucuses and side-bars Tools and techniques of mediation Ethical considerations in workplace mediation Defining different mediation styles: directive / evaluative and facilitative Upon successful completion of this course, participants will receive an FMCS Certificate of Training. | |||
| NA | NA | ||
| ILT | 40.0 | ||
| Prerequisites | |||
