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FAA30202497:   (30202497) Mediation Skills for the Workplace - 40 Hours

FAA30202497 Active
(30202497) Mediation Skills for the Workplace - 40 Hours
WORKSHOP 2016-06-29
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues. Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving. Topics: Understanding negotiations in the mediation Introduction to mediation fundamentals: protocols, caucuses and side-bars Tools and techniques of mediation Ethical considerations in workplace mediation Defining different mediation styles: directive / evaluative and facilitative Upon successful completion of this course, participants will receive an FMCS Certificate of Training.
NA NA
ILT 40.0
Prerequisites

 

D O T Triskelion

U.S. Department of Transportation

Federal Aviation Administration

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Washington, DC 20591

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