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FAA60000429:   (60000429) Interest Based Communication (IBC)

FAA60000429 Active
(60000429) Interest Based Communication (IBC)
WORKSHOP 2020-07-14
Understanding Interest Based Conversations, Moving from Awareness to Understanding, Utilizing Common Interests to Find Success with Varying Opinions and Understanding the Importance of WHY. A focus on the concept of Recognizing Interests vs. Positions. Provides a reinforcement and refresh of IBC principles. It also covers Difficult Conversations, Key Moments and working issues from Why to What vs. What to Why. Understanding Interest Based Conversations, Moving from Awareness to Understanding, Utilizing Common Interests to Find Success with Varying Opinions and Understanding the Importance of WHY. A focus on the concept of Recognizing Interests vs. Positions. Provides a reinforcement and refresh of IBC principles. It also covers Difficult Conversations, Key Moments and working issues from Why to What vs. What to Why. The course can be presented as general overview or customized for a specific group at the request of the customer (Customized course may require additional lead time and information from the customer).
AJG-8 AJG-8
ILT 8.0
Prerequisites

 

D O T Triskelion

U.S. Department of Transportation

Federal Aviation Administration

800 Independence Avenue, SW

Washington, DC 20591

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