FAA55237: (55237) ICSS SUPERVISOR TRAINING-DENRO TYPE III
| FAA55237 | Cancelled | ||
| (55237) ICSS SUPERVISOR TRAINING-DENRO TYPE III | |||
| COURSE | 2003-10-24 | ||
| THIS COURSE IS DESIGNED FOR GRADUATES OF COURSE 55236, INTEGRATED COMMUNICATIONS SWITCHING SYSTEM (ICSS) TRAINING-DENRO, TYPE III, WHO OCCUPY SUPERVISORY OR MANAGERIAL POSITIONS. THIS COURSE IS CONDUCTED BY FACILITY TRAINING SPECIALISTS AND CONSISTS OF CLASSROOM INSTRUCTION AND LABORATORY EXERCISES. THE SUBJECT AREAS INCLUDE SYSTEM CONTROL UNIT (SCU), THE AUTOMATIC CALL DISTRIBUTION VOICE RETRIEVAL AND STORE (ACD/VRS) AUDIO BRIDGE, MONITORING THE ACD, RECORDING ACD SYSTEM PROMPTS, EXTRACTING DATA FROM THE MANAGEMENT INFORMATION SYSTEM (MIS), AND MODIFYING AGENTS IN THE MIS. | |||
| ILT | 32.0 | ||
| 10 | 03/24/1997 | ||
| Prerequisites | |||
