FAA30201364: ( 30201364) Exceptional Customer Service Skills
| FAA30201364 | Cancelled | ||
| ( 30201364) Exceptional Customer Service Skills | |||
| COURSE | 2015-11-12 | ||
| The Departmental Human Resources Office is sponsoring a one-day Exceptional Customer Service Skills course that delivers powerful and effective customer service skills. The key to delivering exceptional customer service lies in establishing trust with the customer and developing a good understanding of their problems and expectations before attempting to solve their problem. The Exceptional Customer Service Skills workshop uses highly interactive, hands on activities that address real-world challenges to give employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction. | |||
| NA | NA | ||
| ILT | 8.0 | ||
| Prerequisites | |||
