FAA55235: (55235) ICSS Supervisor Training-Litton Type III
| FAA55235 | Cancelled | ||
| (55235) ICSS Supervisor Training-Litton Type III | |||
| COURSE | 2003-10-24 | ||
| This course is designed for automated flight service station (AFSS) supervisory personnel who use the Integrated Communications Switching System (ICSS), Litton, Type III equipment. It is conducted by facility training specialists at AFSS sites and consists of classroom instruction and laboratory exercises. The subject areas include the System Control Unit (SCU); the Automatic Call Distribution Voice Retrieval and Store (ACD/VRS) audio bridge, monitoring the ACD, recording ACD system prompts, extracting data from the Management Information System (MIS), and modifying agents in the MIS. | |||
| AMA-514 | |||
| BLENDED | 32.0 | ||
| 6 | 07/24/2007 | ||
| Prerequisites | |||
