FAA60000078: ATO Customer Service for Administrative Professionals
| FAA60000078 | Cancelled | ||
| ATO Customer Service for Administrative Professionals | |||
| COURSE | 2009-12-23 | ||
| This 2-day course provides administrative professionals with critical competencies necessary for building strong relationships with internal and external customers through face-to-face and phone conversations and via electronic correspondence. It is designed to introduce participants to customer service processes for building strong customer relationships through demonstrations, interactive activities, and discussions. Participants learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, and dealing with difficult customers. | |||
| AJG-83 | AJG-83 | ||
| ILT | 16.0 | ||
| Prerequisites | |||
