FAA60000232: World Class Customer Service in HR
| FAA60000232 | Active | ||
| World Class Customer Service in HR | |||
| COURSE | 2015-10-16 | ||
| Explain the value of providing world class client service as a Federal HR professional, Describe how to create shared expectations with internal clients, Lead a customer through a simple root-cause analysis, Communicate with customers in a manner that builds credibility and trust, Apply tactics to effectively deal with challenging clients, anticipate customer needs, obstacles, and concerns in response to HR programs and practices, Objectively evaluate service, Develop a plan to improve delivery of customer service. | |||
| AJG-8 | AJG-8 | ||
| ILT | 16.0 | ||
| Prerequisites | |||
