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FAA60000232:   World Class Customer Service in HR

FAA60000232 Active
World Class Customer Service in HR
COURSE 2015-10-16
Explain the value of providing world class client service as a Federal HR professional, Describe how to create shared expectations with internal clients, Lead a customer through a simple root-cause analysis, Communicate with customers in a manner that builds credibility and trust, Apply tactics to effectively deal with challenging clients, anticipate customer needs, obstacles, and concerns in response to HR programs and practices, Objectively evaluate service, Develop a plan to improve delivery of customer service.
AJG-8 AJG-8
ILT 16.0
Prerequisites

 

D O T Triskelion

U.S. Department of Transportation

Federal Aviation Administration

800 Independence Avenue, SW

Washington, DC 20591

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